Service Level Agreements that matter - the dawn of a new age of customer service?
BT Global Services
“The industry needs to move beyond the idea that the SLA is simply a supplier management tool, and begin to think about it more as a tool to enable business change” Dr Katy Ring, Principal, The Bathwick Group Synopsis of the paper: Instinct – and logic – tells us that establishing a strong correlation between IT and Communication...Please log in to view the full thought leadership. If you haven't registered yet, you'll need to do so and must be a client (rather than a consultant) to view this content. Registration is free and only takes a minute.
