Vertex

contact details

Pegasus House, Kings Business Park
Liverpool Road, Prescot
Merseyside
L34 1PJ
United Kingdom

Web: http://www.vertexgroup.com
Email: Contact firm
If you have any difficulty in reaching this
consulting firm, please contact Source
on 0845 293 0993

Vertex's consulting professionals work in partnership with leading organisations to help them identify and implement real change in their business outcomes, and so help them achieve higher levels of performance.

Vertex brings to consulting projects the right blend of specialist skills, industry experience and proven track record across local and central government, utilities, retail and telecommunications industries.

Vertex's services span:

business analysis & diagnosis
business transformation
IS/IT strategy
operational transition
customer relationship management
process management
organisational design
workforce performance and cultural change
outsourcing strategy

offices

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Canada
India
United Kingdom
United States of America

accreditations & policies

Management Consultancies Association Member

Corporate social responsibility

Diversity Supplier

Environmental policy

case studies

Birmingham City Council

Delivering front line telephone services to citizens

In March 2002, ‘Contact Birmingham’, the Council’s contact centre was established to deliver frontline telephone services to its citizens, and has become a key part of Birmingham’s strategy to improve standards of customer care.

Westminister City Council

An innovative re-engineering programme
At the heart of the nation’s capital, Westminster City Council is home to almost 4,000 premises licensed for public entertainment, night cafés, and the sale of alcohol – the densest concentration of licensed premises anywhere in the UK. With changes to the licensing laws, it is anticipated that this number will increase significantly...

Westminister City Council

In November 2002, Westminster City Council launched its flagship Customer Service initiative (CSi) with its strategic partner Vertex. The aim of the CSi is simple: to significantly improve the customer experience when contacting the Council and, over time, reduce the cost per customer contact. In 2004, MORI noted improvements in all areas of customer...

Thurrock Council

Thurrock Council and Vertex are embarking on an integrated development programme across the next 15 years that will transform the social, environmental and economic vitality of the local community. The relationship between Thurrock and Vertex is at the heart of an inclusive strategy that will see this partnership involve and interact with the area's...

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