Trinity Horne
Operating worldwide since 1992 from their offices in the UK, Ireland and India, Trinity Horne clients are typically drawn from the IT, Telco, Government sectors, Finance and Utilities. Trinity Horne are a consulting and technology business. They help their clients to achieve sustained productivity improvements of between 15% and 30% in operational environments (such as field, contact centre and back offices). They do this by maximising the effectiveness of their clients' business processes and employees, typically through a combined focus on management systems, process design and behavioural change.
Trinity Horne differentiates in the marketplace based on:
- their approach – with a strong people focus
- their products and methodologies
- their value based proposition – fixed price projects delivering defined outcomes
- their ability to implement truly sustainable change
Trinity Horne's close hands-on approach ensures that knowledge transfers to their customers' people to achieve lasting, sustainable change along with a typical 5 fold Return on Investment in the first year alone. The Trinity Horne track record in delivering significant, measureable and sustained productivity improvements is second to none.
accreditations & policies
Management Consultancies Association Member 
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case studies
Working in partnership with eircom to deliver sustainable improvements in Core Network Serviceseircom is the leading provider of fixed-line telecommunications in Ireland. At the time of project (“Zeta”), eircom was facing several challenges. The company wanted to reduce the length and variability of data order delivery lead times; increase productivity via a capacity uplift; match demand more accurately with the resources available;...
Employer DirectTrinity Horne worked with the Employer Direct, part of Jobcentre Plus to reduce cost, drive behavioural change among managers and develop a lasting management framework that would achieve a consistent approach to business processes and work management. As a key workstream within a wide ranging development plan for Employer Direct, the release of capacity...
Within the BOC Customer Service Centre (CSC) Trinity Horne were invited to implement the following work streams: Business Process Improvement ‘Quick Wins’, a programme to identify rapid process improvements to reduce cycle time and operational cost Structural Review, a facilitated programme to redesign the ‘CSC’ operating structure...
The workstreams and objectives leading up to and included in the Capacity Improvement Programme Phase 1 were as follows: Operational Strategy Workshop – To assess and agree the areas for improvement, the scope of work to be conducted in the later phases and the assigning of priorities. An Operational Review – A healthcheck to determine...
Siemens engaged Trinity Horne to implement a performance improvement solution, starting in August 2005. Trinity Horne was tasked with the implementation of its Red Owl® work force management application – and, using its MASTERCOACH® behavioural change programme - to deliver, sustainably, against challenging performance improvement objectives....
The development and implementation of a work management system at the Davyhulme Waste Water treatment site in Manchester. The aim was to provide an objective assessment of the work and people requirements to operate the site and so improve productivity and quality.
Trinity Horne’s proven performance improvement and project management methodologies have helped Yorkshire Water’s Waste Water Business Unit maintain its high level of performance and constant drive to create efficiencies - through the successful development and implementation of the Waste Water 2020 (WW2020) Change Programme. Trinity Horne...
Improvement ProgrammeTo evaluate how staff went about their business and how cost effective the service was they were providing, resulting in the development and implementation of an improvement programme.
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