Deloitte

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Stonecutter Court
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EC4A 4TR
United Kingdom

Web: www.deloitte.co.uk/consulting
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The Consulting practice at Deloitte has deep expertise and a broad spectrum of service offerings that enable us to provide high value business advice on a range of issues, from strategy through to implementation. Deep industry expertise in a number of key market segments in both the private and public sectors ensures that the advice we provide to clients is tailored to that particular sector’s needs. Our presence throughout the UK via our London and regional office network enables us to support a variety of organisations; from the largest global multinationals or government departments to smaller, local companies and local authorities.

Our consultants have valuable expertise in market analysis, organisational design, operational performance improvement, performance measurement, risk management and project and change management, both assisting Governments in improving business performance and shareholder governance.

The Deloitte Difference: we are the one organisation whose people understand business issues from every perspective which enables them to deliver more comprehensive solutions for their clients.

There are two elements in the way that we do business that help us to stand out from our competitors:

The breadth and depth of expertise we bring to each engagement, allowing us to solve even the most complex business challenges.
The collaborative way, in which we work with clients and with each other, creating solutions with our clients, by bringing a multi-dimensional perspective, global reach and deep understanding of their businesses.

Our key service areas are:

Operations
Strategy
Human Capital
Enterprise Applications
Technology Integration

About Deloitte

In the UK, Deloitte LLP offers professional services to the UK and European market from offices in 23 locations throughout the UK and approximately 11,500 staff and partners in the UK and Switzerland. We provide professional services and advice to many leading businesses, government departments and public sector bodies, and publish many influential studies and thought leadership pieces. Our annual revenues in the UK reached £1,970m for the financial year ended 31 May 2009.

Deloitte LLP is the UK member firm of Deloitte Touche Tohmatsu (DTT), a Swiss Verein whose member firms are legally separate and independent entities located in 147 countries, with over 54 member firms and approximately 169,000 staff. DTT member firms’ world-wide revenues for the fiscal year 2009 were US$26.1 billion.

Please see www.deloitte.co.uk\about for a detailed description of the legal structure of DTT and its member firms.

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accreditations & policies

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case studies

KBC Autolease

Specialised customer care
How do you differentiate your business in an increasingly competitive market, such as car leasing? KBC Autolease identified that a significant competitive advantage could be achieved from an increased focus on enhancing customer service. In addition, they were experiencing enormous growth levels which also led to the need for organisational change....

Investors in People UK

Getting to know your customers
Investors In People UK (IIPUK) were faced with a challenging target of increasing the penetration ratio of their brand amongst potential business partners. To facilitate this, they required a CRM solution that would enable the accurate identification and tracking of their customers through a complex customer journey lifecycle. This would provide a...

Scottish Enterprise

Transforming Scottish Enterprise
Scottish Enterprises biggest ever change programme transformed the network and delivered real customer service benefits. With funding of £450 million a year, Scottish Enterprise (SE) works in partnership with the private and public sectors to secure the long-term future of the Scottish economy, by making its industries more competitive. SE...

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thought leadership

10 ways to cut costs from your service operations – and keep your customers happy at the same time

Duncan Barnes, senior manager in Deloitte’s Customer Management practice Introduction Articles referring to ‘the challenging environment’ have almost become clichés over recent months. Advice on responding to these economic conditions is almost as easy to find as the latest report on impending doom. However, those at...

Shaping up - Evolving the HR function for the 21st century

HR is at a turning point. For a decade now it has been undergoing a process of transformation. But for many, it has been a process that has increasingly failed to produce the results expected of it. During these times of rapidly changing economics, we believe HR is faced with a stark choice. It can either evolve and make a significant contribution,...

Did you know that Deloitte has 1078 thought leadership articles on White Space?