Hudson & Yorke Ltd
Hudson & Yorke is an international management consultancy focused on delivering strategic and commercial benefits to our clients in the specialist area of communications technology.
Hudson & Yorke was founded with a mission to create and build a specialist independent consulting brand. As such we understand better than anyone how communications technology should be integrated into the IT operating and sourcing models of our clients.
Communications technology typically accounts for 20% of the IT total cost of ownership of a large enterprise. In an environment characterised by rapid technological innovation, we believe there is a need for specialist support to:
- develop the right strategy;
- select the right vendor/s;
- negotiate the right contracts; and
- implement the right technology transformation plans.
As a specialist organisation, our technology expertise encompasses voice and data networks, unified communications, cloud computing, conferencing and collaboration solutions, mobility, machine-to-machine communications, contact centres and security solutions.
Our consultants work with clients in the financial services, government and public sector, utilities, consumer industries, life sciences, manufacturing and travel and transport sectors; with our service offer covering management consultancy, managed services and training services. We boast an entrepreneurial work ethic and our people are true leaders in their field.
We work with large enterprises in helping them achieve tangible business benefits and our philosophy is to put the client at the forefront of everything we do. We are flexible and agile and our collaborative approach is reflected by our loyal client base.
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thought leadership
According to the World Retail Banking Report, 77% of retail banks now outsource at least one part of their business. Common industry estimates show that outsourcing provides banks with a saving of 20%-40%, depending on whether processes are located locally or abroad.
In light of this, we have written a report exploring the impact of information,...
The Independent Commission on Banking (ICB) published its long awaited report on banking reform in the UK (final report) on 12 September 2011. The ICB has recommended to the Government “ring-fencing” of banks’ UK retail activities from their investment banking operations in order to improve stability within the UK banking sector.
The...
Financial services institutions, including retail banks, investment banks, insurance firms and wealth management institutions are on an ongoing quest to deliver a better and more consistent customer experience via the innovative combination of:
technology;
channels;
process; and
customer relationship management.
This report...
A pre-requisite of good IT governance is well defined and managed processes which ensure the right thing is done at the right time. However, the challenge is how do you determine whether your IT governance processes are aligned with global good practices? ISACA recently announced the COBIT 4.1 Process Assessment Model. This model provides an internationally...
Many key industry analysts, including Gartner and Forrester, have identified consumerisation of IT as potentially the decade’s most disruptive IT trend. How will this impact corporate communications environments and what are the potential benefits and risks?
Please click on the following link to read more:...
Traditionally utilities have separated the management of their operational technology (OT) and their information technology (IT). However the smart grid will require integration and alignment between these two functions. Utilities need to start considering their future operating model now to ensure they are ready to effectively implement and manage...
Organisations today are more reliant than ever on their information and communications technology (ICT) services for their business activities. As such, it is imperative they can control and manage these services effectively. Investing in the design and implementation of a robust operating model is essential to maximising the business benefits of ICT.
Please...
The Coalition Government has pledged that the financial regulatory system will undergo a significant overhaul. To this end the Financial Services Authority (FSA) is being split into two separate regulators. However, only time will tell as to whether the proposals on the table will amount to a significant departure from the current regime.
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The business drivers for video conferencing are now everywhere you look – workforces are increasingly dispersed, there is a greater need for intercompany collaboration without the associated travel, and the impetus on sustainability and green agendas is greater than ever. Video conferencing technology has also matured to deliver the experience...
Over the next five years, communication technology appears set to be one of the key drivers of innovation within local public service delivery as local authorities seek to reduce the costs, improve productivity and enable an increasingly specialist and mobile workforce. But will wider decisions about how ICT services are delivered within local authorities...
Clients often ask us whether a communications technology deal is ever likely to deliver the real business benefits that will make the exercise worth their while. Our answer is always ‘definitely’.
In fact, we find that a Total Cost of Ownership (TCO) reduction of between 10% and 50% is eminently achievable along with significant technology...
Social media has exploded over the last 10 years, with the emergence of Facebook, LinkedIn, Twitter, YouTube and others. What took the humble telephone 89 years to reach 150 million users, Facebook has achieved in just 5 years. Traditionally, social media channels have been used for social networking however corporate organisations have been adopting...
After three years of preparation, the Public Services Network (PSN) is finally gathering momentum. For local authorities, this opens a range of opportunities: to create new local partnerships, access new resources at little or no cost, open up networks to new providers, and reclaim a position at the heart of public service delivery.
Please click on...
The transformation of network and communications services can bring great business benefits if the programme is carefully managed. We believe there are seven key steps that you need to take to ensure successful delivery of your programme on time and within budget.
Please click on the following link to read more:...
Modern hype would suggest that if you don't have a 'cloud strategy' already in place and you are not already planning on migrating the bulk of your applications to 'the cloud' then your company is certain to be left behind by the competition. Cutting through the hype, there is one key thing that needs to be remembered: cloud computing is just one of...
Unified communications (UC) continues to receive a lot of attention and press coverage; however the ‘hype’ around the underlying technology components tends to obscure the argument that its full potential is yet to be properly understood and fulfilled. There is much talk by equipment and software suppliers of the benefits of UC, but all...
Twenty years after we first started to see the commercial deployment of mobile communications, mobility is still widely perceived as a commodity service, with continuous cost reduction being the main, if not sole, focus of executives. We believe that mobile communications should play a much larger role within a firm's overall IT strategy.
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Hudson & Yorke commissioned Forrester to independently undertake a global leadership study of strategic sourcing.
The research findings quantify how adoption of best practice can result in increased efficiencies, reduced costs and improved service levels.
Enterprises spend as much as 20% of their total IT budgets on telecom services, but in...
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