Hay Group is a global management consulting firm that works with leaders to transform strategy into reality. We develop talent, organise people to be more effective and motivate them to perform at their best. Our focus is on making change happen and helping people and organisations realise their potential. We have over 2600 employees working in 86 offices in 47 countries. Our clients are from the private, public and not-for-profit sectors, across every major industry and represent diverse business challenges. For over 60 years, we have been renowned for the quality of our research and the intellectual rigor of our work. We transform research into actionable insights. We give our clients breakthrough perspectives on their organisation and we do it in the most efficient way to achieve the desired results.
Using survey results to drive performanceCustomer service is a major driver of profitability in the hospitality industry. But organisations are dependant on their employees to promote positive customer experiences.
Our client, a major player in the hospitality sector around the world, wanted to increase employees’ levels of engagement, as they knew doing so was key to delivering superior...
Transformation through culture and engagementHow do you turn around a major insurance company faced with plunging operating profits, huge claims resulting from the September 11 disaster, in 2001 a pre-tax loss of £1.25billion and a share price in free-fall? With the group’s troubles snowballing a change in leadership was essential to stop the rot and embark on the road to recovery.
In...
The best bank in the UKIn 2005, our client came to Hay Group with a challenge: “help us to understand our people so that we can engage and motivate them so we become the best bank to work for in the UK”. By designing a tailored employee survey to meet their needs, and address its specific challenges, Hay Group helped the senior team create a shared understanding...
Spotting and developing talentWhen a large city council received a poor performance rating, the new chie executive was determined to improve the services they delivered and bring about large scale change. They looked at how high performing authorities behaved differently to them and what this meant for the type of leadership they needed. They then defined what excellence in leadership...
Helping select the best future leaders for the NHSSouth Central SHA and its PCTs faced a challenging large scale restructure but at the same time needed to continue delivering high quality services. They asked Hay Group to ensure that they selected the best future leaders for the new organisations. Hay Group delivered an innovative assessment programme, identifying and selecting their new leaders...
Raising the Leadership Bar at NationwideFaced with an increasingly competitive marketplace, Nationwide wanted to develop a population of world-class leaders who would drive higher performance within the business. Drawing on our research into what the best leaders do differently, Hay Group helped Nationwide build a detailed picture of leadership excellence at different levels within the organisation....
Raising the Leadership Bar at NationwideFaced with an increasingly competitive marketplace, Nationwide wanted to develop a population of world-class leaders who would drive higher performance within the business. Drawing on our research into what the best leaders do differently, Hay Group helped Nationwide build a detailed picture of leadership excellence at different levels within the organisation....
Aligning strategy and structure in localA new vision means new ways of working. Hay Group recently worked with a local authority to help improve their customer focused approach by aligning their vision to their structure.
Once you’re at the top…the only way is upWhen Hay Group began working with this Council they were already very successful. Strong departments and high levels of employee motivation meant they were able to deliver high quality services and bring about real change.
However, the senior management team were conscious that sustaining this high performance and improving on their current position...
Education transformation – once in a lifetimeKnowsley Metropolitan Borough Council has recently embarked on the most significant and ambitious education change programme in their history. Using Building Schools for the Future funding (BSF), the local authority wanted to address underlying issues of socio-economic deprivation. The pace and scale of change meant the council required an external...
We are family – designing job families for a London CouncilSingle Status; the way of ensuring that every council adopts one pay and grading system for all staff, is something which has been on the local government agenda since 1997. As part of their implementation process this Council was looking for a way to quickly, effectively and fairly evaluate roles across the organisation.
They also wanted to take...
Creating a future leadership team aligned to its corporate missionConcerned that their leadership pipeline would fail to deliver future growth plans, BAE Systems needed a succession planning process that would shape its future. To this end, Hay Group was appointed and delivered a rigorous assessment process that identified the future potential of key talent within the organisation.
The current leadership now has...
Creating a performance driven incentive plan for an Investment TrustAfter many years of focusing solely on its core business of an investment trust, our client wanted to change its business strategy and began the process of diversifying into a broader range of financial services. Getting the right people to run these new businesses was critical to success, and a key part of this was to have an appropriate reward strategy...
Helping a global financial services organisation identify their leaders for tomorrowHaving made a significant acquisition, this major financial services organisation knew that it needed to integrate quickly to get the most out of the deal. Aligning the right leaders in the right roles within its valuable investment banking division was a critical part of the integration. Hay Group was chosen out of 44 other consultancies to work with...
ECHO (Every Colleague Has Opinions)Hay Group Insight partnered with Cooperative Financial Services to reinvigorate their employee engagement programme and re-energise local managers to take action on key employee issues. Their new ECHO (Every Colleague Has Opinions) survey raised the bar where previous surveys had failed to succeed and began their journey to become the UK’s most...
Restructuring to deliver efficiencies: Finance transformation at Bank of Ireland UK Financial ServicesHay Group supported Bank of Ireland UK Financial Services to develop a fit for purpose finance function. This included identifying significant efficiency savings, creating new focus and direction, developing a new organisation structure and formulating a comprehensive implementation plan.
Transformation outside and in Strathclyde partnership for transportThe new chief executive (CEO) of Strathclyde Partnership for Transport (SPT) had seen the need for large scale change. Relationships with key partners and stakeholders were not going well, with reported levels of satisfaction with the organisation from both partner organisation and stakeholders at 42%. The planning and delivery arms of the organisation...
A new route to Headship for ScotlandThe Scottish Qualification for Headship (SQH) is the professional training programme for aspiring headteachers in Scotland. Over time there had been growing concerns that the numbers coming through the SQH would not meet the needs of Scottish schools. The current route was not flexible enough and working towards an accredited qualification whilst holding...
Leading with ‘one voice’Our client, a major brewery has grown from a small two man operation into a world-wide market leader via acquisitions. Through this portfolio of companies they have developed operations in many countries and reached turnovers of over $8m. But never have these companies been brought together under one brand.
Hay Group worked with them to help align...
Building a culture of innovationHay Group designed and implemented an employee survey for Gillette to measure the impact of their ‘Open your mind’ programme – an initiative designed to create a culture of innovation within the organisation.
The survey enabled Gillette to initially understand how innovation was and could be fostered within the organisation and then...
Leading from the sidelinesA headteacher wanted his high performing school to reach its full potential. In order for this to happen he saw a need for a change in the leadership of the school. He wanted to stop leading from the front and to allow others to display their leadership skills. He was aware of his colleague’s capability, and wanted to retain their commitment...
Dressed for success: helping McArthur Glen get fit for growthOften the difference between an average and outstanding company is the speed with which they react to market opportunities.
When Europe’s leading designer outlet developer, owner and operator, McArthur Glen, spotted that market forces were creating the perfect environment for their business model they grasped the opportunity with both hands....
8 million students, half a million teachers, 23,000 schools. How do you reach them all?The General Teaching Council (GTC) advises, regulates and raises the standing of the teaching profession in England – 540,000 professionals shaping the life chances of 8 million students.
The Teacher Learning Academy (TLA) is their key initiative to do more than regulate conduct and practice, moving increasingly to helping schools and teachers...
Helping select the best future leaders for the NHSSouth Central SHA and its PCTs faced a challenging large scale restructure but at the same time needed to continue delivering high quality services. They asked Hay Group to ensure that they selected the best future leaders for the new organisations. Hay Group delivered an innovative assessment programme, identifying and selecting their new leaders...
Supporting the private equity transformation of NXPUnder private equity, NXP is being transformed. This case study shows how Hay Group supported part of that transformation, via a unique type of consulting arrangement.
Identifying Tomorrow's LeadersFor a number of years we have been collaborating with ABN AMRO Bank on identifying and developing their top 200 leaders. This work has demonstrated to them that leadership does influence business results and ABN AMRO now champion the notion that leadership matters. This confidence has, led them to focus their attention on identifying the leaders of...
How to get the right headteacher in the right school, 23,000 times
Hay Group helps Bank of Ireland put savings in the bankThe vision was clear when Brian Goggin, Group Chief Executive of Bank of Ireland, unveiled his strategy for growth in March 2005. He promised investors an efficiency drive that would create a company fit for future growth, in the form of a €120 million of sustainable savings by 2007. He established a Strategic Transformation Programme, to identify...
Changing culture in SEEVIC CollegeSelf reflection for team delivery Hay Group worked with SEEVIC College to look at the leadership styles adopted by key managers. The results mean that college leaders are now approaching leadership differently and the changes have produced a more enabling organisational climate across the college. Accountabilities are now actively pushed down to...
Leading the way to a star performance
Executing strategy in the Pharmaceutical Industry: Creating a fit for purpose Regulatory Affairs FunctionAstraZeneca, supported by Hay Group, designed and delivered a global change programme to tight deadlines. The result is a more effective and innovative organisation and multi-million pound year-on-year savings.
Hay Group delivers improved fast-stream event for DCSF
If only a third of schools have any formal process for identifying high potential leaders, how do they know they are investing in the right people?
New research from Hay Group suggests that high performing schools are five times more likely than low performing schools to have a formal process for identifying leadership potential. They also spend more...
New research by Hay Group in conjunction with the Management Consultancy Association shows that less than a quarter of organisations believe that their current talent processes will deliver the leaders they need. In fact, 70% of them feel that they need to change their approach.
The report ‘Tomorrow’s People’, collates the results...
With the latest wave of new unitary authorities, Hay Group looks at how councils can manage the process and how they should operate.
One thing in life is certain– change happens and never more so is this the case than in local government. Re-organisation and restructuring are a fact of life in the pursuit of efficiency and with it comes a host...
Recent Hay Group research finds that many organisations are employing tactics that actually damage customer relationships. This paper asks the question, how can we get customer loyalty right?
81% of senior executives say that their best tactic for weathering the current economic climate is a renewed focus on customer retention and satisfaction....
Lennon and McCartney, gin and tonic, strawberries and cream...some things just work better together. But is it always the same in business?
As organisations shift away from transactional relationships to deeper partnerships, it's crucial that they create the right conditions to help their partnerships thrive. But most organisations are not set up...
Increasing demands, fewer resources. How can the public sector respond?
Public services are facing a squeeze. Whilst community expectations have never been higher, the economic crisis and public debt means that funding is likely to be constrained.
Straightforward spending cuts won't deliver and leaders now need to find a radical way to improve...
While CEOs make promises about what their organisation can deliver, it is their senior managers who keep these promises on their behalf. This paper discusses three major tools for CEOs to align their teams behind public promises and turn strategy into reality
Leaders make promises. A major part of their job is to convince shareholders and stakeholders...
Chief executives in the public sector are charged with setting their organisation's strategic vision and goals. However, it is not always in their power to keep these promises. In fact it is the managers below them that will keep these promises on their behalf.
However, our recent research shows that in the average public sector organisation:...
