Alsbridge plc
Alsbridge is a global advisory firm that provides advice and assistance on Outsourcing, Shared Services and Offshoring for Information Technology, Human Resources, Finance & Accounting, Customer Relationship Management, Procurement, and other business processes. They assist organizations considering Outsourcing or Shared Services for the first time, and those in a sourcing arrangement who need to re-evaluate their business case. They help clients to reduce costs, improve processes and maximize shareholder value.
Alsbridge consultants are experts within Information Technology and Business Process Outsourcing and have experience from the buyer and supplier side of outsourcing, as well as from “C” level management consulting. They are experienced in building and operating Shared Services along with the structuring, negotiating and managing of complex deals, including multi-national BPO, IT, HRO, Joint Venture and Offshore arrangements.
Alsbridge’s experience encompasses the Healthcare, Telecom, Energy/Utilities, High-tech, Financial Services, Transportation, and the Retail and Consumer Products industries.
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Have bag, will travel…!Supporting a client on designing and implementing a profoundly significant business transformation programme is what most consultants dream about. And if that programme happens to be located in the balmy climes of Bermuda and Cayman, so much the better.
This is the situation that a team of UK Alsbridge consultants found themselves in – and although...
IT Outsourcing as a true enabler of business transformationButterfield Group is a full service community bank and a provider of specialised international financial services. The headquarters and largest operations are in Bermuda where they were established in 1858, and the bank also has operations in markets including Cayman Islands, Bahamas, the UK and Switzerland.
In 2008, Butterfield announced its...
HR and F&A BPO Case StudyThis client’s objectives were therefore to reduce costs, implement a new integrated HR platform, improve service levels and improve the ‘employee experience’ through outsourcing. Alsbridge plc was asked to provide comprehensive assistance on outsourced supplier selection, RFP preparation and contracting activity for both the F&A and...
Alsbridge F&A BPO Case StudyTUI had a number of objectives for delivering this change project, including; cost savings, developing best practice financial processes, improving performance management and enhancing reporting. The travel industry is known to be a fiercely competitive cost driven market and these changes were key to maintaining competitiveness.
Alsbridge was...
Alsbridge HRO Case StudyPMI wanted to select an appropriate outsourcing partner using a robust and auditable methodology. Alsbridge led the development of an RFP designed to identify a suitable supplier to meet the specific needs of the clients’ Payroll and Time & Attendance organisation, while linking with it’s internal HR shared service organisation. Alsbridge...
Alsbridge ITO Case StudyThe management team was keen to conduct an independent review of their IT to satisfy them that they were getting value for money from their IS.
Alsbridge plc was selected by Morrison Utility Services to:
• Understand the current state of application & infrastructure management and support services
• Analyse the performance and service...
Global Media CompanyWorking with an incumbent service provider, the client drafted an outline outsourcing plan. This encompassed almost all of the processes delivered through the existing finance shared service centres in the UK, Central Europe and the US. This included AP, AR, GL, accounting and royalties processing, and resulted in 300 FTEs in scope.
Having developed...
Supporting Centrica's offshoring initiativesAlsbridge were initially asked to provide support in a traditional outsourcing advisory capacity. They helped manage Centrica through the process of defining their requirements, assessing potential suppliers, and signing a contract for offshore delivery through the supplier selection and contracting stage. Alsbridge worked closely with the Centrica...
Norwich Union – an AVIVA companyAlsbridge plc was brought into this project for two reasons:
1. To provide coaching and advice to the project management team based on extensive experience in this field.
2. To support the programme director and other workstream leaders to provide a clearer picture of necessary activities to deliver this programme on time and to satisfaction, focussing...
How ntl:Telewest dispelled every myth in the outsourcing rule bookFollowing the successful consolidation of a major contact-centre outsourcing deal, ntl:Telewest identified opportunities to outsource additional functions amounting to several hundred FTEs’ worth of work. A rational objective, but a challenging one, for two reasons. Firstly, decisions on the feasibility of the outsourcing and, if feasible,...
Alsbridge supported a leading engineering firm in the renegotiation of its global, $700m IT outsourcing contract. Alsbridge supported the client throughout the renegotiation process, providing internal strategy preparation, direct negotiation with the supplier, and drafting of contractual amendments. The negotiations resulted in agreement on changes...
MyTravel’s objective was to stabilize its financial processes, improve financial controls, improve service levels and reduce the cost of F&A, payroll and associated applications management. Alsbridge was asked to manage the development of the sourcing strategy and effect the agreed transaction. In doing so, they provided guidance at each stage...
Alsbridge managed the program to outsource pan-European F&A for over 120 FTEs in 30 countries. They supported the client throughout the entire process, including development of a sourcing strategy, drafting of an RFP, development of a supplier bid list, bid evaluation and supplier selection. We also drafted the contract schedules and negotiated the...
Alsbridge helped this newly-formed government organisation enter into an “internal outsourcing” arrangement with a public sector shared services organisation, whereby the latter would provide Finance, HR, Procurement and Estates services. Alsbridge provided client-side advice and orchestrated a period of structured interaction between client...
The objectives of the Business Delivery Review were simple – Save £50 million in costs over a 2 year period, without impacting front-line services and without impacting the Council’s existing CPA (Continuous Performance Assessment) rating. As part of the overall programme’s objectives, Alsbridge were also tasked with managing...
Alsbridge is a core strategic partner in the UK Government’s shared service transformation programme. Alsbridge experts are engaged in helping to shape strategy, develop methodologies and best practice, and support a wide range of government shared service programmes. These activities are a major part of the acceleration of shared service benefits...
Alsbridge were asked to provide specialist shared service skill to design and manage the business change initiatives and transition activity for the programme, supporting the Department in preparation for their forthcoming transformation. In addition, Alsbridge were able to support the development of governance arrangements, service level agreements...
Alsbridge were engaged by Defra to provide Client Side Advice to the Programme Director and to the Shared Services Programme Board. A key feature in relation to the appointment of Alsbridge was the close association with the Cabinet Office Shared Services Team, and the opportunity which that provided Defra in terms of ensuring awareness of developments...
Alsbridge were asked to provide Client Side Advisory support for the programme reporting to the Programme Steering Group and the Senior Responsible Officer (SRO), and in particular to provide technical challenge to the department’s consultancy partner providing assurance to the department. Given the nature of the engagement and the support provided,...
The PoliceThe objective of the project was to ascertain whether there was a business case for multi- Force shared services, at the Office of Government Commerce (OGC) Strategic Business Case (SBC) level.
Following the successful consolidation of a major contact-centre outsourcing deal, ntl:Telewest identified opportunities to outsource additional functions amounting to several hundred FTEs’ worth of work. A rational objective, but a challenging one, for two reasons. Firstly, decisions on the feasibility of the outsourcing and, if feasible, on...
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