Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilise the right people, skills and technologies to help clients improve their performance.
Accenture delivers its services and solutions through 17 focused industry groups in five operating groups. This industry focus provides Accenture’s professionals with a thorough understanding of industry evolution, business issues and applicable technologies, enabling Accenture to deliver solutions tailored to each client's industry.
Accenture's clients span the full range of industries around the world and include 91 of the Fortune Global 100. In addition, 97 of our top 100 clients in fiscal year 2006, based on revenue, have been clients for at least five years.
Accenture aims to recognise and understand high performing businesses as they operate in an industry-specific context. In doing this it harnesses the experience of over 170,000 people worldwide who work across 17 industry sectors and 5 operating groups.
Accenture has a global network of delivery centres, industry expertise and deep technology and outsourcing skills to provide cost effective business solutions and improved business performance for its clients wherever they are in the world.
Accenture understands the need to balance today’s agenda with tomorrow’s success. Accenture helps its clients to get this balance right by working with them to build new practical solutions-orientated capabilities.
With its deep industry expertise and business insight, Accenture understands today’s business environment – which is one of unprecedented complexity. It works with its clients to ensure that they not only achieve high performance today within this ever-changing environment, but also tomorrow.
Business StrategyIn response to India’s changing economic context, the six Oxfam affiliates operating in India acknowledged the importance of creating a “Single Integrated Oxfam in India”. Once instituted, this would see Oxfam India inheriting programmes of approximately US$20 million, over 200 projects across the country and partnerships with over...
Customer EngagementIn a business communications market in which technology and customer needs are rapidly developing, acquiring and deploying customer insight is vital to drive superior business performance. Accordingly, Vodafone is seeking to place customers, rather than products, at the centre of its marketing and business decision-making. To achieve this aim, Vodafone...
Seeboard established Accenture as its service integrator, providing the energy company with a single point of contact for managing all aspects of its complex information technology department.
Thames Water had an idea with the potential to revolutionize its business: to outsource its entire supply chain, including warehouse operations. To implement the idea, Accenture collaborated with the UK utility on creating a new outsourcing model. Six years later, Thames Water has saved $150 million in operating costs and has now become a multinational...
EDF Energy is one of the largest energy companies in the United Kingdom, employing more than 12,000 people. It is the largest electricity supplier for London and southeast and southwest England, supplying energy to nearly 5.1 million customers and operating coal-fired and gas-fired power stations, private CHP plants and wind farms. It is also a major...
Network Rail was created in 2002 to take over the ownership and running of rail infrastructure in the Great Britain from the previous operator, Railtrack. Today Network Rail owns, operates and maintains the entire Great Britain rail network—including tracks, signaling systems, rail bridges, tunnels, level crossings, viaducts and 17 key stations....
KLM used its longstanding partnership with Accenture to create a co-sourcing partnership to develop and enhance KLM's Web-based applications, developing innovative capabilities to deliver competitive advantage. Client Background KLM Royal Dutch Airlines is an international airline offering passengers and airfreight shippers more than 113,000 connections...
British Airways was convinced of the need for greater purchasing efficiencies and tighter control of its procurement processes. The company turned to Accenture to help leverage eProcurement opportunities and improve procurement processes.
Faced with increasing costs, competitive pressure and the challenges of deregulation, BMI British Midland needed a transformation that would bring it to the highest levels of efficiency and enable expansion and growth.
Societe Nationale des Chemins de Fer Francais (SNCF)—the French state-owned railway company— is one of the key players in Europe's vast and sophisticated land transportation network. In 2005, the company transported more than 100 million passengers and 135 million tons of freight. The company's annual revenues top US$5 billion.
Accenture helped Orange UK improve its operational efficiency through a major transformation of its technical organisation. The programme paid for itself in less than 18 months through cost savings and efficiency gains.
GSM AssociationWINNER OF CORPORATE SOCIAL RESPONSIBILITY CATEGORY, MCA MANAGEMENT AWARDS 2007
Accenture helped the GSM Association transform its organisational structure, positioning it to better solve strategic and commercial issues.
For BT Retail, Accenture developed a comprehensive e-learning programme, dubbed eXperience. The goal of this programme was to increase BT employees' confidence in—and knowledge of—needs-based selling and in the potential benefits of Internet-based communications technologies.
BT's partnership with Accenture in 2000 brought a new HR outsourcing offering to the marketplace as a full-lifecycle HR service provision organisation.
Accenture helped BellSouth to implement an e-training electronic education program, Business Excellence through Simulation Training (BEST), which helped to increase participant sale performance up to 200 percent.
Alcatel executives determined that if the company were to compete—and excel—in a dramatically different telecommunications environment, it would have to provide superior customer service. Accenture helped Alcatel create a new customer-service operating model to help the company more effectively interact with its highly diverse customer...
For Vodafone D2, the largest operating company within the Vodafone Group, its technology organisation is the all-important engine room. Unplanned growth had made it unwieldy and reduced its ability to support future growth. Vodafone D2’s chief technology officer worked with Accenture to transform the unit’s organisational structure to ensure...
For Woolworths, its food supply chain is essential to fulfilling its commitment to reach high performance, and so maintain its dominance of the high-end food retailing market. It turned to Accenture to help it develop a highly integrated solution to support this strategy. Woolworths—one of the largest textiles and food retailers in South...
Internet wine-seller Virgin Wines believed it could lure wine buyers from traditional channels and revolutionise the way wine is bought and sold. The company selected Accenture to run the project, enabling Virgin Wines to concentrate on its core strengths.
Accenture helped two rival spirit producers merge into what has become one of the dominant forces in India and the world, United Spirits. With Accenture's help, the new giant has created a new, powerful corporate culture, realising synergies and streamlining operations to achieve high performance.
Thomas Cook UK is a leading travel company and one of the most widely recognised and respected brands in the world. The business employs some 11,000 staff, operates almost 600 travel shops and takes more than 4 million customers on holiday every year. When Thomas Cook UK sought help in setting up a shared service, it partnered with Accenture in a high...
Selfridges, a prestigious UK retailer anchored around a flagship London store turned to Accenture for help opening three new locations. The programme included revamping the company's information technology infrastructure so that it could gain exceptional visibility, make better business decisions and grow profitably.
To achieve the planned synergies from a complex merger, Pernod Ricard knew that integrating and streamlining its IT systems was vital. With Accenture's help, savings of 30 percent have been identified and the group's progress toward high performance materially advanced.
New Look turned to Accenture to transform its organisation into a high-performance enterprise with a dynamic new core information technology infrastructure and an optimised way of making decisions as the company seeks to expand profitably.
Global retailer Marks & Spencer wanted to turn its already strong customer service operation into a highly efficient system for responding quickly and effectively to customer. A collaborative team created new, integrated processes for customer relationship management built on Siebel's eBusiness Applications. The solution quickly identifies customers,...
Accenture helped Littlewoods renew its marketplace and financial success through a transformational program that changed the retailer's culture, driving high performance
In less than 10 weeks, Accenture and Microsoft launched a totally new JellyBelly.com. Since then, orders have increased by 35 percent. The Accenture Managed Internet Service for Microsoft® .NET comprehensively manages all aspects of the e-business lifecycle from design and build, to testing and deployment, to Web hosting and application management....
House of Fraser sees mergers and acquisitions as a key strategy in the current challenging retail environment. Accenture not only helped make two mergers successful, but created merger management expertise within House of Fraser. The organisation is now much better placed to manage and optimise future acquisitions. "House of Fraser's commitment to...
Facing launches from upstarts and major competitors, EA.com needed to act quickly. The vision was clear but the timeline to stay ahead of competitors was just nine months.
Dixons turned to Accenture to dynamically define, build and launch PC City, a multichannel direct retail business focused on the personal computer and digital marketplace in France.
When Carrefour, the world's second largest retailer, adopted a new global vision the company needed consistent systems across the organisation. The new platform, implemented using Accenture's technical and strategy expertise, would enable rapid growth and streamline finance and accounting activities to ensure Carrefour's high performance business goals....
UK health and beauty retailer Boots had an ambitious target: to have 95 percent on-shelf availability for key lines within five months. With Accenture's help, Boots is re-engineering its supply chain to meet these goals.
Online Shopping Service Creates State-of-the-Art Customer Insight Solution Xelector is an innovative comparison shopping service. Xelector and Accenture jointly devised a full development programme to create a database business capable of supporting multiple financial services and utility products across Europe. The initial Xelector product launch...
Working with Accenture in its former guise as Astra Pharmaceuticals, the company has simplified business processes across the whole of its UK operation, implementing a business infrastructure based on the SAP R/3 software. Building Robust Business Systems...
AstraZeneca is a major international healthcare business engaged in the research, development, manufacture and marketing of prescription pharmaceuticals and the supply of healthcare services. It is one of the world's leading pharmaceutical companies with healthcare sales of over $21.4 billion and leading positions in sales of gastrointestinal, cardiovascular,...
Accenture helped Biogen develop a multi-product sales and service strategy, enabling the company to better manage and track patient care. With better access to information, Biogen has improved its patient care services and, as a result, its ability to enhance the quality of life of its patients.
Accenture helped ITV create a new technology road map that leveraged the potential of service-oriented architecture (SOA) fully, helping the company to become more flexible and effective on the journey toward high performance. For more than 50 years, ITV has remained the United Kingdom's largest and most popular commercial broadcaster. Today ITV plc—formed...
British Sky Broadcasting (BSkyB) empowers its Customer Call Centre staff to maximise their new, state-of-the-art CRM systems and, in the process, improve their performance.
We have a vision...to create a seamless infrastructure that will allow technology to integrate and streamline many of the time-consuming steps and procedures inherent in film production, post-production and distribution. This will allow our people to focus on the most important creative components in the process and will also minimise the number of...
One of the world's largest Coca-Cola bottlers, Coca-Cola Bottlers Philippines operates 19 production facilities nationwide. The company engaged Accenture to assess the feasibility of using a shared services strategy to drive high-performance finance processes.
Exel PLC was formed in 2000, following the merger of Ocean Group and NFC PLC. The resulting organisation—a global leader in supply chain management—employs 111,000 people in more than 135 countries and generates annual sales of US$11.6 billion. Exel PLC provides transportation, distribution and logistics services to more than 75 percent...
City of Zurich, one of the largest towns in Switzerland, has had a strong Internet presence for quite some time. Accenture collaborated with City of Zurich to research, design, and implement a comprehensive electronic government strategy.
Two years ago, Royal & SunAlliance set out to improve how it manages procurement. By partnering with Accenture, Royal & SunAlliance achieved a €5 million reduction in procurement costs—not to mention other benefits.
Having recognised that areas in the organisation existed in which performance could be improved, Lloyds TSB Insurance hired Accenture to conduct a strategic review of the entire operation to identify performance-improvement opportunities. This review revealed the potential for Lloyds TSB Insurance to achieve higher performance in the business overall...
Accenture partnered with Chubb Group to develop an innovative Web-based solution to manage Chubb's claims process via the Internet and achieve high-performance results.
AXA Sun Life wanted to transform itself from a company organised around products to one built around key processes in order to achieve aggressive cost reductions and revenue growth. AXA Sun Life partnered with Accenture to create a technological infrastructure to support the transformation on the basis of Accenture's strong record in the insurance...
Although many mergers fail, Hewlett-Packard and Compaq reaped immediate high-performance benefits from Accenture’s dynamic and committed planning and execution skills.
In six months, Accenture helped Sharp create an Internet-based enterprise-wide customer relationship management system to support the sale of its new digital product line. The system established a VAR sales channel and made it possible for Sharp to provide one-on-one shopping and services to customers.
Accenture helped Motorola employees self-manage their human resources processes and transactions through Enet, an Intranet-based virtual HR solution that is integrated with Motorola's back-end SAP HR system
Accenture worked with Microsoft to enhance sales and service at Microsoft. Through a Siebel implementation, they were able to cut costs and increase efficiency for Microsoft’s global sales force of 10,000.
Following the merger with Compaq, Hewlett-Packard turned to Accenture to help integrate the operations of the two companies to achieve economies of scale, reduce the cost and complexity of information technology systems for business and improve the overall experience consumers have with technology. Performed on a country-by-country basis, this integration...
Although many mergers fail, Hewlett-Packard and Compaq reaped immediate high-performance benefits from Accenture’s dynamic and committed planning and execution skills.
In short order, Accenture helped Siemens develop and implement a comprehensive market strategy for OpenScape™, Siemens' leading-edge unified communications application suite, that delivered impressive results. By teaming with Accenture, Siemens has furthered its position as a long-term market leader in the communications space. Siemens AG,...
By leveraging its eSourcing services, Accenture is working with the Government of the United Kingdom, its agencies and companies to implement electronic reverse auction (eAuction) initiatives that will reduce the cost of doing business by measurably driving down procurement costs across public sector organisations....
Accenture and Thales collaborated to implement an innovative, networked knowledge solution and organisational structure that enables 18,000 research and technology engineers across 30 countries to create, share and use knowledge and best practices more easily. Established in France more than a century ago, Thales is a global electronics company serving...
Together with Accenture, BAE Systems is helping the United Kingdom Ministry of Defence (MoD) introduce availability contracting to the Royal Air Force's fleet of Tornado aircraft. Under the ATTAC (Availability Transformation: Tornado Aircraft Contract) program, BAE Systems has contracted with the MoD to improve the availability of the Tornado fleet...
The Air Force chose Accenture to help it develop and install the first fully integrated, real-time financial information system. The resulting Financial Information Resource System (FIRST) collect all accounting data into a single integrated system and provide an enterprise-wide view of financial activity.
When the Sainsbury’s network became too complex to maintain and manage, a joint Sainsbury’s-Accenture team rolled out a network transformation project as an integral part of Sainsbury’s overall IT transformation, resulting in immediate savings of more than UK £35 million (US $50 million) per year.
When the Sainsbury’s network became too complex to maintain and manage, a joint Sainsbury’s-Accenture team rolled out a network transformation project as an integral part of Sainsbury’s overall IT transformation, resulting in immediate savings of more than UK £35 million (US $50 million) per year.
Throughout the preparation and introduction of the Microsoft Xbox across North America, Accenture has been a true partner in every sense of the word. This collaboration yielded many solutions that paved the way to a smooth product launch, including the formation of unified, efficient supply chain processes and systems; operational preparation; and...
Initially, UK furniture retailer MFI faced the cost pressures of increased competition by reducing marketing expenditure. However, working with Accenture enabled the company to optimise its retail marketing mix and enhance business performance. Client Background: MFI is the largest furniture retailer in the United Kingdom selling kitchens and appliances,...
A Siebel-based eCRM system is helping Fujitsu Siemens Computers improve performance by maximizing the value of all its customer and partner interactions.
Carlsberg UK is the fourth-largest brewer in the United Kingdom, producing well-known brands such as Carlsberg, Carlsberg Export, Carlsberg Special Brew and Tetley. The company produces more than one billion pints of beverages each year and employs more than 2,800 people. As part of its drive to remain a major player in its market, Carlsberg sought...
In a globalised marketplace where consumer electronic goods are rapidly becoming commoditised, Canon needed to differentiate itself, and the value it provides, in the eyes of consumers and retailers. With Accenture's help the electronics company transformed its sales function by identifying the core roles required within the sales force, and then...
Unilever is a leader in the food and personal care brands, with 12 brands that generate more than US$1 billion each in revenues. In a recent agreement, Accenture signed a seven-year contract to provide application outsourcing including applications development, implementation and support for Unilever across Europe.
To maintain its global business leadership in the 21st century, DuPont challenged its strategic business units to create compelling new ideas around how to meet the organisation's goals for sustainable growth.
Accenture collaborated with BP's Mid Continent business unit on supporting the development and implementation of innovative solutions to meet changing local business challenges. The results have been increased production and reduced production costs, both of which have had a direct impact on BP's bottom line.
Accenture and BP broached the revolutionary idea of not merely having Accenture advise on the consolidation of offices, but taking over BPs entire North Sea finance and accounting function. In July of 1991, some 320 BP staff from six different locations transferred to Accenture's new centre in Aberdeen. Within the first nine months, staff members were...
BP's senior management was determined to empower employees to succeed and transform the company into a digitally empowered organisation. BP invited Accenture to assist in the creation of the Digital Skills training program, branded WebLearn, and the development of an eLearning capability for the organisation. Through the programme BP employees learned...
Accenture helped BOC Gases create a customer service centre that's the envy of every industry.
Halliburton set out on a bold mission to build a global and seamless organisation from among its hundreds of subsidiaries. The company partnered with Accenture to help it transform from decentralised operation to a globally managed entity.
In 2002, the Office of the Civil Service and Local Appointments Commissioners (OCSLAC) launched a new service enabling the public to apply online for jobs in the Irish Public Service. The resulting website has enabled OCSLAC both to provide improved customer service and to work more efficiently, reducing workloads for staff and client organisations....
Through a series of reforms, the Australian government is improving efficiency and strengthening its relationships with businesses.
Accenture has worked on a number of projects with Revenue Ireland; we've helped provide an easily accessible and unified view of its customers across tax categories, shepherding its progress toward high performance. This integrated approach provides the platform for innovative online tax services, allowing people to pay and file their taxes via the...
Working together, Accenture and the Exchange created an infrastructure that enables the Exchange to more aggressively pursue the sale of market information to its customers.
Roughly 40 percent of the London Stock Exchange's revenues are generated by sales of real-time information about stock prices and movements. The Exchange and Accenture teamed to create a corporate data warehouse on Microsoft Windows Server 2003, enabling the Exchange to broaden the range of the information it provides and offer the market much richer...
The London Stock Exchange (LSE) is the world's third largest and Europe's biggest stock market, listing more than 2,700 stocks, depository receipts, warrants and Eurobonds. Market regulation is one of the most important activities performed by the LSE and is fundamental to the United Kingdom's international reputation for fair dealing and high standards....
The Association of American Publishers (AAP) took a proactive approach to making eBooks work for consumers by promoting the creation of an eBook marketplace that is growing, secure and economically attractive.
As one of the world’s leading book publishers, Time Warner Trade Publishing (TWTP) needed to transform itself in order to take advantage of new opportunities in electronic publishing and stay ahead of its competitors.
Bank Austria turns to Accenture for post-merger integration work after its merger with Creditanstalt.
BACS Limited (previously Bankers Automated Clearing Service Limited) is one of the world's largest automated clearinghouses. To help BACS move its performance to new heights, Accenture is helping to create a new state-of-the-art payments system for the automated clearinghouse. The innovative new system is capable of both reducing operating costs and...
With help from Accenture, Alliance & Leicester Commercial Bank Transforms Customer Service—and Achieves High Performance. Alliance & Leicester Commercial Bank is a subsidiary of Alliance & Leicester plc, one of the United Kingdom's major financial institutions; it provides competitively priced banking for businesses of all sizes. It is a market...
Realising that the effort to improve its IT capabilities would require faster, deeper change than it could manage in-house, Lloyds TSB partnered with Accenture to create an IT competency that aligns IT delivery with the bank’s strategic priorities. Processes, tools and methodologies were brought closer to best practise, and the skills and experience...
IVECO, a major vehicle manufacturer, is working with Accenture to become a high-performance business and so break out of the industry's low-margin revenue cycles. Transforming its customer service capabilities, particularly in after sales, has been an important milestone.
Harley-Davidson, a manufacturer of high-end motorcycles, has enjoyed a great deal of business success, including not only a loyal customer base but also a loyal workforce. Despite this success, the company realised that it would need to tackle a number of HR challenges if it wanted to continue further along its journey to high performance and meet...
Ford had a vision for a new industrial park in Valencia, Spain, to serve its car production lines. The company asked Accenture to work with it to create a performance-oriented master plan to make the vision a reality.
DaimlerChrysler found a way to both improve the vehicle service experience for customers and the profitability of each transaction, thanks to Accenture, which developed a Service/Analyzer tool for the automaker. The innovative tool, which is accessible online or at a dealership kiosk, streamlines the information gathering and diagnostic process by...
Committed to enabling high performance, Accenture partnered with Peugeot to help the company realise its vision and create tangible value. When Peugeot sought help to build its expertise in ubiquitous commerce, it turned to Accenture to develop the Peugeot.pays B2C site.
