Xerox
Berkeley Partnership LLP, The, 2009
Transforming Xerox Europe's Business Operations
Summary
In July 2009, supported by The Berkeley Partnership, Xerox Europe delivered the first phase of the largest and most far-reaching programme of change it has ever undertaken. It successfully transformed all aspects of its high-volume indirect business: selling to small-to-medium sized businesses through a network of distributors and re-sellers. This first phase alone was hugely ambitious in scope, covering virtually all business processes from sales through distribution to service and finance. It impacted the day to day activities of more than 3,200 Xerox employees, 16,000 distribution partners and 65,000 customers.
With the Programme well underway but having missed some key milestones, Xerox realised it needed additional energy and expertise to get the Programme across the finish line. In June 2008 Xerox asked Berkeley to help them get the project delivered. Berkeley came with strong recommendations from other clients who had struggled with similar challenges.
Augmenting Xerox’s Programme Leadership team with a handful of experienced consultants, Berkeley performed a thorough programme review and then helped to re-plan and reorganise the project team.
Together, Xerox and Berkeley created a high performing and focused team that overcame many challenges and setbacks to deliver the first phase of the transformation on schedule.
As a result, Xerox Europe will be able to function more efficiently and cost-effectively. In addition, it will become easier to deal with, thanks to much simpler, faster and cheaper-to-execute order placing and tracking, supported by an enhanced call centre experience.
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