A leading electrical retailer
Egremont Group, 2006
From reactive to proactive performance management by using Balanced Scorecard
Summary
We had been working with the client for over 18 months, helping design and implement a stores’ improvement programme using our hothousing methodology. One of the cornerstones of the hothousing methodology is the balanced scorecard which we use to drive and sustain performance improvement so as part of the roll out we had embedded a balanced scorecard in our client’s stores and regional teams. Recognising how the scorecard was driving performance improvements, the Executive team asked us to help them design a scorecard that could be cascaded throughout the organisation.
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