Health Care Retailer
Egremont Group, 2008
Bringing ideas to life
Summary
After recently undergoing a significant head office cost cutting operation, our client was faced with flat sales and margins. Increasing competition from new market entrants such as Tesco, Sainsbury and existing competitors meant that they were losing market share in an underperforming industry – their economic model was looking fundamentally challenged.
The issues they were facing were exacerbated by poor internal stakeholder relationships and numerous government changes to the health sector and pharmacy markets.
Our client asked us to help them frame and develop the new operating model and retail concept that would simultaneously prepare the business for the future and respond to the immediate pressures. This would require working with a variety of senior stakeholders taking them on a journey into the future and back that was both imaginative and practical and encouraged them to think outside their existing mindset, experience and dataset.
