Case Study

select industry area... Financial services - Banking - Capital Markets - Insurance - Investment Companies - Life Insurance - Private EquityGeneric - Generic sectorHealthcare - Private Healthcare - Public Health ServicesManufacturing - Aerospace and Defence Manufacturing - Automobile and Parts - Construction and Building Materials - Consumer Packaged Goods - Electrical Engineering and Consumer Electronics - Pharmaceuticals and BiotechNot-for-Profit - Not-for-ProfitPrimary industries - Chemicals, Oil and Gas Production - Mining, Metals, Forestry and Paper - UtilitiesPublic sector - Agencies - Central / Federal Government - Central Health Services - Criminal Justice - Defence - Education - European Commission - Housing and Urban Development - Local Government - Non-Departmental Public Bodies - Non-governmental International OrganisationsRetail and distribution - Logistics and Distribution - RetailServices - Business Services - Leisure and Hospitality - Media - Real Estate - Technology Hardware, Software and Solutions - Telecommunications - Transportation select service area... Financing and M&A - Due diligence and valuation - Infrastructure/asset financing and management, PFIFormulating strategy - Business and financial modeling - Corporate boards - Corporate re-structuring - Corporate recovery and turnaround - Corporate strategy - Market analysis and strategy - Market research - Mergers and acquisitions - Policy formulation - Strategic sourcing / offshoring strategyImproving operational performance - Benchmarking - Business analytics - Business continuity, recovery and resilience - Collaboration and shared services - Cost-cutting - Distribution strategy - Environment, sustainability and CSR - Financial management and control - Innovation - Knowledge management and intellectual property - Lean and Six Sigma - M&A integration - Managing quality - Operational review - Post-M&A integration - Process design and re-engineering - Procurement / purchasing - Property and estate management - Quality and Performance Management - Research and development - Responding to regulation - Supply chain managementIT consulting - Application of new technology - ERP consulting - Hardware / software - Hardware / software selection - IT Design and Build - IT strategy, planning and review - IT testing and integration - IT training - Management information and business intelligence - Requirements definition - Technology and data security risk services - Use of social media - Web and internet consultingManaging people - Benefits and compensation - Change management - HR strategy and effectiveness - Internal communications - Leadership and governance - Organisational design and culture - Performance management - Stakeholder management - Talent management / training and development / demographics - Team effectiveness and collaborationManaging Projects - Benefits realisation and review - Business case development - Programme management - Project Assurance - Project management - Risk managementMarketing and selling - Branding - Category management - Customer relationship management - Customer service - Marketing and channel management - New product development - Pricing - Sales and distribution planning - Sales force effectivenessOutsourcing / offshoring - Finance - Consulting support to an ongoing contract - Finance and Administration - Transition assistance - Finance and administration outsourcing - HR - Consulting support to an ongoing contract - HR - Transition assistance - HR outsourcing - IT - Consulting support to an ongoing contract - IT - Transition Assistance - IT outsourcing - Process outsourcing - Process Outsourcing - Consulting support to an ongoing contract - Process Outsourcing -Tranistion Assistance - Shared services - Consulting support to an ongoing contract - Shared services - Transition assistance

results

select a firm... 4C AssociatesAccentureAccountAbilityAECOM UK LtdAlexander ProudfootAlsbridge plcAmtecAnalysys MasonAon HewittArupAtos ConsultingBaker TillyBearingPoint Belgium sprl-bvbaBerkeley Partnership LLP, TheBerkshire ConsultancyBeroe-IncBESBeyond AnalysisBeyond the Arc, Inc.Bourton GroupBoxwoodBRAND LEARNINGBT Global ServicesBuck ConsultantsBurge Hughes WalshbuyingTeamCalleoCapcoCapgemini ConsultingCapita ConsultingCelerant ConsultingCharter SolutionsChaucer GroupClarus ConsultingCognizantConsulting StreamCorporate Project SolutionsCorpraCrelos LtdCrossbridgeCSC Computer Sciences CorpCushman & WakefieldDavis LangdonDbi ConsultingDeloitteDevelin & Partners LtdDewey & KayeDMW GroupDPAea Consulting GroupEC HarrisEconomist Intelligence UnitEden McCallumEdengeneEG solutionsEgremont GroupER ConsultantsErnst & YoungETS plcException Limitedexpw: consultingFrontier EconomicsG X Consult LtdGentek Consult LtdGorham & PartnersGrant Thornton - BahrainHappold Consulting Ltd.Hay GroupHCL AxonHitachi ConsultingHudson & Yorke LtdHuntswoodHuthwaite InternationalIBM Global Business ServicesinCode Telecom GroupIntelenet Global ServicesIQ Businesskae: marketing intelligenceKPMGKurt SalmonLCP ConsultingLG CNS India Pvt LtdLightfoot SolutionsLionshare SoftwareLOC ConsultingLodestone Management ConsultantsLPI2 Consulting LtdLufthansa ConsultingMazepoint Ltd.MercerMethods ConsultingMMCCMoorhouseMoregate Consulting LtdMorganFranklinMorseMosaic Financial MarketsMott MacDonaldMouchelNavigant ConsultingNew World International Trade & development ConsultingNorth HighlandNorthgateOakland ConsultingOakleigh ConsultingOakridge Training and ConsultingOEEOrganisation Consulting PartnershipOrion PartnersPA Consulting GroupPcubedPennaPink ElephantPIPCPKF (UK) LLPPlexentPricewaterhouseCoopers LLPPropagandaPRTMPSM Consulting Services Ltd.QedisQuantum AdvisoryQuest WorldwideQuintec Associates LimitedRainmakers CSI LtdReConsultingREL Consultancy GroupResources Global ProfessionalsRight ManagementSAPScala Consulting LtdSerco ConsultingSETEC ISSFL LimitedSimon-Kucher & Partners Strategy & Marketing ConsultantsSkillSet LimitedSmiths ConsultingSMT ConsultingSOLA GroupSolucomSolving EfesoSuiko LtdSysdoc LtdTata Consultancy ServicesTFPL LtdThe Consultancy CompanyThe Logistics Business LtdThe Sequoia PartnershipThe Speyside Group, LLCThe Training AssociatesTouchstone RenardTowers WatsonTractus AsiaTransform Innovation LtdTrinity HorneTurner & Townsend Management Solutions LtdTyler Mangan Consulting LtdUK Public Sector Consulting LtdVEGA Consulting Services LtdVenturehausVertexVolterra ConsultingWCLWipro Consulting ServicesWolters Kluwer Financial ServicesXantusXayceZircon Management Consulting Ltd

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Global Chemicals manufacturer - operational diagnostics

LCP Consulting, 2006

Global Chemicals - diagnostics

Summary

LCP undertook a comprehensive global analytical review, supported by selected operational reviews based on one Region to validate findings, to isolate the reasons for poor customer service and determine a programme of action to resolve this