Multi award winning European technology retailer
Boxwood, 2006
IS Process Reengineering
Summary
A multi award winning European technology retailer had experienced significant year on year growth. As a consequence the internal information systems department had been expanding rapidly. This caused productivity to fall and costs to spiral as complexity, legacy and the sheer pace of change impacted the organisation’s ability to maintain and deliver new systems.We re-engineered the end-to-end change process, secured buy-in from key stakeholders and achieved instant visibility of both implemented and future changes.
Within 5 months the impact of major incidents was reduced by more than 80%.
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