Siemens Business Services
Bourton Group
Summary
Siemens Business Services made significant reductions in the cost of administering one of its accounts through the innovative use of Lean methodologies in an office environment.
Lean has also laid down the bedrock to move to a target culture which promotes active involvement at all levels of the organisation in continuous improvement activities and has been responsible for delivering major improvements in customer service.
Please log in to view the full case study. If you haven't registered yet, you'll need to do so and must be a client (rather than a consultant) to view this content. Registration is free and only takes a minute.
